Frequently Asked Questions

About Us

TheLuxuryStory.com is a leading online boutique for buying new and pre-loved luxury products from luxury brands such as Rolex, Omega, Louis Vuitton, Cartier, and more.

We are based in Singapore.

Account

Go to Account on the top right of the page, and click on ‘Register’. After that, you would be directed to the registration page. Click on Register and enter your email address and password to create an account.

Click Account on the top right of the page. Next, click on Account details. Then, you can change your name, email address and/or password. After you are done, click SAVE CHANGES.

We are sorry about the inconvenience you are facing. There are a few reasons you might not be able to login to your account. 

You forgot your password. If that’s the case, please click on the Lost your password? link to create a new password for your account.

It may also be caused an error such as network congestion.

If you are facing difficulties in logging in, please contact our customer success team.

My Orders

Click Account on the top right of the page. Next, click on Orders. To see the details of any order, click on View on the right of the order.  

Yes, we shipped internationally.

We strive to deliver your orders as soon as we can. However, in some cases, shipment may take two to four weeks. 

It is unlikely that we can change the delivery address after the order is shipped. 

Please contact our customer success team to return the item for a refund within 3 days after item is delivered. 

Our Products

Yes, we pledge that our products are authentic. Our team of experts evaluate each item based on a number of factors such as hardware, movement, stitching, materials, hallmarks, packaging, product codes to ensure that you are purchasing a genuine product.

You can check the condition of our products in the individual product page.

The product price does not include shipping fees, customs and taxes. 

Payment

The modes of payment for your order are as follows: Credit Card, Debit Card, Bank Transfer, PayPal.